Opinions on Enhancing the Convenience of Digital Services for Overseas Personnel Entering the Country
To enhance the convenience of digital services for inbound foreign nationals and further expand high-level opening-up, the following opinions are put forward.
Adhere to Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, especially the important thought of General Secretary Xi Jinping on building a cyber power, fully implement the spirit of the 20th National Congress of the Communist Party of China and all plenary sessions of the 20th Central Committee, comprehensively and accurately apply the new development philosophy, coordinate development with security and domestic affairs with international engagement, follow the trend of information technology development, uphold systematic thinking, problem-oriented approaches, and scenario-driven strategies, establish a digital service system that is interconnected, inclusive, and mutually recognized by standards, create a more internationalized and convenient digital service environment, expand high-level opening-up, and accelerate the construction of a new development pattern.
By 2027, the level of internationalization and convenience in inbound digital services will be significantly enhanced, basic digital services will become smoother and more efficient, bottlenecks in digital application services across areas such as residence, healthcare, payment, tourism, and public services will be largely resolved, and application scenarios will be comprehensively expanded, injecting strong vitality into the expansion of high-level opening-up.
By 2030, inbound digital services will reach internationally leading levels, the interconnected and inclusive digital service ecosystem will mature further, full-scenario digital services will be deeply aligned with internationally accepted practices, and the capacity of high-level digital service openness to promote high-quality economic and social development will be significantly strengthened.
1. Convenient Telecommunications Service Processing.Optimize the online experience of telecommunications service processing and enhance telecommunications service capabilities for foreign nationals. Encourage basic telecommunications enterprises to innovate and diversify communication products, and set up additional service outlets at major port airports with high inbound passenger traffic to facilitate on-site telecommunications service handling.
2. Enhancing Foreign-Language Digital Services.Encourage digital service platforms to prominently display interface translation features or release multilingual versions, leveraging artificial intelligence and other technologies to improve the immediacy and accuracy of foreign-language translations. Compile a specialized terminology translation guide, providing unified foreign-language translations for geographical, cultural, regulatory, and other key terms, and strengthen digital foreign-language guidance services in critical scenarios.
3. Building Integrated Digital Service Platforms.Addressing the digital needs of foreign visitors to China—covering clothing, food, housing, transportation, travel, shopping, and entertainment—optimize digital service models, build integrated digital service platforms, integrate news, language translation, policy guidance, daily life services, consumption guides, and other content, and connect commonly used mobile applications and websites for visitors to China.
4. Enhancing Convenience of Digital Payments.Improve the diversified payment service system and support the use of more overseas e-wallets within China. Continue piloting the open sharing of credit supervision data. Support digital service platforms in expanding the scope of deposit-free and other preferential policies.
5. Refining Digital Consumption Services.Guide supermarkets, catering businesses, and food delivery platforms to enhance their digital service capabilities and optimize the shopping and dining experiences of foreign visitors. Deepen the application of artificial intelligence, virtual reality, big data, and other technologies in the consumer sector, creating a number of exemplary “AI + Consumption” demonstration scenarios. Promote online tax refund procedures upon departure, enhancing the digitalization and convenience of shopping tax refunds. Study the provision and application of personal smart devices for inbound cultural and tourism consumption.
6. Expanding Online Channels for Cultural and Tourism Services.Encourage museums, scenic spots, and other cultural and tourism venues to strengthen their official websites and mobile applications, and optimize online reservation services using commonly held foreign identification documents. Encourage various mobile applications to deliver cultural and tourism information tailored to the actual needs of foreign visitors, and support online travel platforms in launching dedicated sections for itinerary planning and tour guide services.
7. Facilitating Digital Transportation Services.Diversify payment methods for urban rail transit systems, support eligible cities in exploring the implementation of international bank card ticketing services, and encourage transportation platforms to provide multilingual services, offering digital solutions to facilitate cross-city commuting for foreign visitors.
8. Enhancing Digital Management of Accommodation.Strengthen the international service capabilities of online travel platforms and accommodation operators, enhance self-service online pre-registration for check-in, and simplify information collection processes. Standardize order fulfillment management on online travel platforms, promoting standardized, transparent, and orderly check-in procedures for foreign guests. Optimize the online lodging registration process, making it easier for foreign visitors to register when staying outside hotels.
9. Providing Digital Healthcare Services.Support medical institutions in optimizing their medical service platforms, streamlining appointment channels, and elevating the internationalization and digitalization of triage services. Support the development of digital international healthcare service platforms, strengthen cooperation with mainstream international health insurance companies, and, while ensuring data privacy and security, promote the joint construction and sharing of health records among international healthcare providers.
10. Strengthening Digital Education Services.Leverage the role of the national smart education public service platform to promote international co-construction and sharing of digital educational resources, enrich Chinese-language digital learning materials, and expand the coverage of international Chinese language education. Further diversify international curriculum resources and enhance the digitalization of study-in-China administration.
11. Optimizing Investment and Entrepreneurship Services.Make good use of digital tools to improve services related to company establishment and dissolution, bank account opening, registration changes, trade, investment, and other areas, continuously optimizing the business environment for foreign investors.
12. Elevating Government Service Standards.Orderly advance the internationalization of government service platforms, deepen the “one-stop” approach to government services, actively explore the application of “AI + Government,” provide online legal and policy consultation services, and optimize procedures for foreign nationals regarding entry/exit, social security, and medical insurance matters.
13. Enhancing Cybersecurity Protection Capabilities.Strengthen the protection of critical information infrastructure. Improve safety standards and regulations for frequently used scenarios by foreign visitors, such as cross-border payments and online reservations. Deepen and expand international cybersecurity cooperation, lawfully prevent and combat all types of illegal and criminal activities that endanger cybersecurity, optimize risk warning and emergency response systems, and guard against cross-border cybersecurity risks.
14. Raising Data Security and Personal Information Protection Levels.Strengthen classified and tiered data protection, reinforce end-to-end management of data collection, storage, and usage, and prevent the leakage or misuse of sensitive information such as identity documents and health records. Continuously improve and refine the data cross-border flow security management system, actively participate in formulating international rules and standards for cross-border data flows, and strengthen the technical capacity and application for regulating outbound data security.